Terms & Conditions | Our Fair Play Handshake
At FABB we like to keep things fun and fair when it comes to how we work with our clients.
Privacy & Security Policy
We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
2.0 - RELEVANT LEGISLATION
This website has been designed to comply with the following legislation with regards to protecting your personal data and privacy:
● EU General Data Protection Regulation 2018 ( GDPR ) We may collect and process the following data about you:
● Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
● If you contact us, we may keep a record of that correspondence.
● We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
● Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether
this is required for our own billing purposes or otherwise and the resources that you access.
3.0 - IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
● To estimate our audience size and usage pattern.
● To store information about your preferences, and so allow us to customise our site according to your individual interests.
● To speed up your searches.
● To recognise you when you return to our site.
4.0 - WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.0 - USES MADE OF THE INFORMATION
We use information held about you in the following ways:
● To ensure that content from our site is presented in the most effective manner for you and for your computer.
● To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
● To carry out our obligations arising from any contracts entered into between you and us.
● To allow you to participate in interactive features of our service, when you choose to do so.
● To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
6.0 DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
● In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
● If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
7.0 YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8.0 ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
RELIANCE ON INFORMATION POSTED & DISCLAIMER
the materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
ACCESSING OUR SITE:
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS:
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INFORMATION ABOUT YOU AND YOUR SITE VISITS:
VIRUS'S, HACKING AND OTHER OFFENCES:
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE:
JURISDICTION AND APPLICABLE LAW:
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
Terms & Conditions | Our Fair Play Handshake
Programmes & Services
We’re not one of those businesses that likes to drown our people in paperwork and contracts when a simple agreement based on clear communications will do just as well.
What other businesses call a contract we call a ‘fair play’ handshake.
We call it that because it’s designed to be fair to our clients, our coaches and our business and to ensure that we all understand and agree upon the value of the services, the experiences, and the time and effort being offered in exchange for your hard-earned cash.
It’s our sincerest wish and the driving ethos of the company that regardless of how much or how little you spend with us, the money always feels like an investment rather than a cost, and that it brings you back far more in return than what you spend. To make sure of this we have some very simple terms that our clients need to be comfortable and agree with before we start our coaching relationship.
Our commitment to YOU and YOUR commitment to FABB
We will work hard to support you through your FABB programme. In return we want an open and honest relationship. If you’re finding something hard please ask for help. If you have feedback please let us know. We will also feedback to you.
Your programme will not be as successful as it could be if your attendance is not consistent. The more contact we have with you, the more we can help you succeed.
Excessive cancellation, regardless of notice time and/or payment, will need to be discussed. Once this starts to happen clients can really go off track; and we’re here to help you as much as possible, which includes holding you accountable for making the changes you need to make in order to get your results.
We are 100% focused on getting the best from you, and to making your investment towards your health and fitness work for you in the most successful way.
Our MINIMUM PERIOD of commitment
All our programmes are offered with a minimum commitment (from you, and from us) of 3 months. This is the minimum amount of time in which we can really change your long-term health and happiness by helping you create better habits.
By signing up to your programme, you are therefore agreeing to commit to at least 3 months of that chosen programme; and to pay for that 3 month commitment period even if you choose not to use us for the full commitment period for any reason.
We in turn are totally committed to your long-term progress. We will always be available for you as much as you need in order to help you to get the best possible results and experience throughout your programme.
Commitment to your ENTIRE programme with FIXED dates
Your programme is a package. There is a lot going on ‘behind the scenes’. We’re often working on strategies and tactics for you outside of your session time and ALL of this is factored into your programme investment.
If you agree to a coaching programme of 3 months, that is the period for which we build your programme, experience, and results. It is also the period for which we build our commitment to you.
We therefore cannot give refunds for unused portions of your programme, or “per hour” or “part” refunds on sessions that you choose not to use.
The dates of your programme are fixed, however we can place a hold on your programme should you notify us at the time of booking. Should you be travelling during your programme we will provide you with an in depth training plan to perform while you’re away to ensure your progress and results are not hindered. Days, weeks and months will not be carried over, or exchanged for credit of any kind.
In a nutshell, once you sign up to your programme we want you to be entirely committed to it and to yourself; and we in turn will be entirely committed to you as well.
Our Semi-Private Personal Training Sessions – CANCELLATION
We ask all clients to arrive for sessions 5 minutes early to ensure you are ready to get started punctually. Please also respect that other clients may be finishing or starting their own sessions.
We book you into coaching session times that suit you and these become your times. If you need to reschedule please give us as much notice as possible, with a minimum of 24 hours notice.
Please remember: when you book a coaching appointment you are committing both your time and the time of your coach. Our coaches care deeply about helping you achieve your results, and it can become difficult for them to do their job to their best ability if session cancellations occur at short notice or on a regular basis. FABB is a community that cares about clients and coaches alike, and we ask everyone to work together and communicate as this enables us to try to fit you into another appropriate session that week, and to offer your original space to another client.
Of course we do understand that if you’re unwell, or if an unforeseen emergency or unexpected circumstance occurs, short notice cancellation may be unavoidable.
Our Semi-Private Personal Training Sessions – OUR promise
If your FABB coach misses a session with you, regardless of the reason, a sincere apology will be forthcoming immediately. We respect and value your time and commitment and our expectation is that this should never happen.
If you were not provided with at least 24 hours’ notice of the missed session, the session will be immediately rescheduled. If you cannot attend the rescheduled time we will do our best to find an alternative for you.
Our payment terms
We will provide you with all the information you need to decide on the best programme plan and investment for you.
All coaching is payable in advance. You must therefore have made your initial payment before your first session and before we can begin the coaching process.
All payments will be processed through our online system Stripe, via the FABB website or on the phone by one of our team.
Please note: A refundable deposit of £10 will be required when booking Transformation Sessions, Breakthrough Calls or any other consultation. This deposit will then either be fully refunded or deducted from whichever programme you decide to join.
All programmes work on a calendar month basis. All payments are therefore calculated on a calendar month basis.
Please note FABB does not offer ‘pay as you go’ or single sessions. We are 100% committed to each client’s bespoke programme and long-term success, and we want our clients to be equally committed. Single sessions don’t fit into this philosophy.
If for any reason a payment is overdue by more than a week, FABB reserves the right to ask you to pay before attending another session.
As previously stated, our programmes carry a minimum 3 month commitment period; and our programmes cannot be extended or part-refunded.
All programmes will continue on an ongoing monthly basis in perpetuity (even after the initial programme period has finished) unless written notice of cancellation from the client is received, in line with our cancellation terms (section 8).
CANCELLATION policy and NOTICE period
e require 30 days written notice from you if you intend to stop working with FABB.
This period enables us to provide all the support you need before you leave, to allow you to continue succeeding in your health and happiness outside the programme.
ALL programmes will continue on an ongoing monthly basis in perpetuity, until written notice is received and acknowledged.
The 30 days notice term applies to ALL clients on ALL programme types and ALL programme lengths.
For the avoidance of doubt, this means for example: If you purchase a coaching programme of 3 months from 1st January to 1st April, then this programme will automatically continue on a monthly basis from 1st April onwards, if you do not provide written cancellation notice 4 weeks before 1st April.
The cancellation period will be applied to the next billing cycle. For the avoidance of doubt, this means for example: if a client provides cancellation notice 10 days before their next billing cycle, they will be billed their usual payment in 10 days time but not thereafter; and their membership will be valid until the end of that next billing cycle.
If you’re considering having a break from FABB then please contact us at email@example.com to discuss as it might be possible to find an alternative programme for you.
These terms do not exist to trip you up, catch you out or rip you off. Rather, they serve to help you to commit to the coaching programme you have chosen while helping us to feel able to give you the time, help, focus, and commitment you deserve. If you have any questions about any part of this agreement please contact us at firstname.lastname@example.org
You have chosen to work with us because you believe we can help you to get to where you want to go and we are 100% committed to that.
We’re here to help and we don’t want anyone to waste their investment: we want you to make the absolute most of your programme and the time and money you have decided to invest in you. If you show up when you agreed, and do what you agreed to do, you’ll get the results we agreed.
We think that’s a fair way to run a business and to serve our clients. If you agree, ‘shake on it’. SIMPLE