Terms & Conditions | Our Fair Play Handshake
Programmes & Services
We’re not one of those businesses that likes to drown our people in paperwork and contracts when a simple agreement based on clear communications will do just as well. What other businesses call a contract we call a ‘fair play’ handshake.
We call it that because it’s designed to be fair to our clients, our coaches and our business and to ensure that we all understand and agree upon the value of the services, the experiences, and the time and effort being offered in exchange for your hard-earned cash.
It’s our sincerest wish and the driving ethos of the company that regardless of how much or how little you spend with us, the money always feels like an investment rather than a cost, and that it brings you back far more in return than what you spend. To make sure of this we have some very simple terms that our clients need to be comfortable and agree with before we start our coaching relationship.
Client Acknowledgement, Assumption Of Risk & Full Release Of Liability Of FABB, Matt Roots Coaching, Rewind Physiotherapy and all other associated contractors.
Client acknowledges any physical activities involve the inherent risk of injuries or other damages.
Client further acknowledges that such risks include but are not limited to, injuries caused by the negligence of an instructor or other person, defective or improperly used equipment, over exertion of a client, slip, trip or fall by the client, or any known or unknown health problems of the client.
Client affirms that he or she is in good physical condition and does not suffer from any disability that would prevent or limit participation in physical activities or the application of nutrition guidance.
By clicking to accept this agreement the client asserts that he or she is capable of participating in the physical and nutritional activities provided.
By clicking to accept this agreement the client agrees to assume all risk, responsibility and liability for not exceeding his or her physical limits.
Client certifies that all questions outlined on the On-Boarding form are true and complete to the best of their knowledge.
Client understands and agrees that it is their responsibility to inform FABB, Rewind Physiotherapy and all other associated contractors of any conditions or changes to their health, now and ongoing.
Challenges, Trials & Special Offers | Terms & Conditions
By signing up to a Challenge or trial offer, client is committing to that full period of time. Client agrees that no refunds will be given, unless a doctors note can be provided.
By signing up to any challenges or trial offers client acknowledges and accepts that automatic enrolment into a 16 week programme (at the full price) will occur at the end of this challenge, unless the client provides notification of cancellation in writing (email) within the allocated trial or challenge period.
Core Offer Programmes | Terms & Conditions
By participating in a core offer programme (membership beyond a challenge or trial) the client acknowledge and accept a minimum commitment of 16 weeks. This excludes any time accrued by participation in challenges or trial offers.
By signing up to any core offer programme, the client therefore agrees to commit to at least 16 weeks of that chosen programme; and to pay for that 16 week commitment period even if you choose not to utilise the full service provided for any reason.
We in turn are totally committed to getting you the best results and providing you with the best possible experience throughout your programme.
Our Commitment To YOU & YOUR Commitment To FABB
We will work hard to support you through your FABB programme. In return we want an open and honest relationship.
If you’re struggling with anything you must ask for help. If you have feedback please let us know. We will also feedback to you.
Your programme will not be as successful as it could be if your commitment is not consistent. The more contact we have with you, the more we can help you succeed.
We are 100% focused on getting the best from you, and to making your investment towards your health and fitness work for you in the most successful way.
Commitment To Your Entire Programme
Your programme is a package, not a pack of ‘workouts’. There are many different elements to your programme outside of the training sessions, and there is always a lot going on ‘behind the scenes’.
We’re always working on strategies, tactics, creating content and providing support for you outside of your sessions. ALL of this is factored into your programme investment.
We therefore do not give refunds for unused portions of your programme, or “per hour” or “part” refunds on sessions or other features that you choose not to use.
The dates of your programme are fixed, however we can defer you programme start date by a maximum of 4 weeks, but payment must be made in full in order to reserve your space.
Travel, Holidays & Sickness
Should you be travelling during your programme we will provide you with an in depth training plan to perform while you’re away.
Access to all of the online elements of the programme, your support group, nutrition plan etc. will all still be available to you, to ensure your progress and results are not hindered.
If you are injured or unwell, you must inform us immediately. If you are injured or unwell to the point that you cannot execute any of your programme effectively (nutrition included), please inform us immediately.
If a doctor’s note can be provided, consideration will be given to terms of membership and / or cancellation, but no refunds (partial or full) will be given.
Client acknowledges and accepts that no coaching will take place on public holidays. Ro refunds or exceptions are given for this.
Your programme investment has been calculated specifically to allow for public holidays, member holidays and absences through sickness. We will however (as mentioned above) do our best to provide you with alternative options on these occasions.
Training Sessions & Absence
We ask all members arrive for sessions 10 minutes early to ensure you are ready to get started punctually. Please also respect that other clients may be finishing their sessions, so wait outside quietly.
If you are more than 5 minutes late to a training session, for health and safety reasons you will not be allowed to participate.
In person members only - When you join the programme, you commit to one group and time slot. If you need to swap times for whatever reason, please notify us via the daily post in the VIP Facebook Group. If a space on another time slot becomes available, we will do our best to accommodate. This is subject to availability.
All members - FABB is a community that cares about clients and coaches alike, and we ask everyone to work together and communicate clearly as this enables us to accommodate all members needs to the best we can.
Of course we do understand that if you’re unwell, or if an unforeseen emergency or unexpected circumstance occurs, short notice cancellation or non-attendance may be unavoidable.
All coaching is payable in advance. You must therefore have made your initial payment before we can begin the coaching process. All payments must be processed through our online payment system Stripe.
All programmes work on a calendar week basis. All payments are calculated on a calendar week basis.
Please note FABB does not offer ‘pay as you go’ or single sessions. We are 100% committed to each client’s bespoke programme and long-term success, and we want our clients to be equally committed. Single sessions do not fit into this philosophy.
If you have a problem making a payment, please contact email@example.com If for any reason a payment is overdue by more than a week, FABB reserves the right to ask you to pay before attending another session.
As previously stated, our programmes carry a minimum 16 week commitment period; and our programmes cannot be extended, paused or part-refunded.
Once the minimum term of your programme comes to an end, tyour membership will automatically roll into a weekly subscription at the same rate, continuing on an ongoing basis in perpetuity unless 30 days notice of cancellation is received. This is in line with our cancellation terms below.
Cancellation Policy & Notice Period
If you do not wish to continue beyond a challenge, trial or special offer, cancellation notice must be provided during this time period, or the above mentioned 16 week commitment comes into effect.
30 days paid notice is required in writing for all cancellations. The earliest that this notice can be given is week 12 of your programme, meaning membership will cease at the end of week 16.
This period enables us to provide all the support you need before you leave, to allow you to continue succeeding in your health and happiness outside the programme.
All cancellation periods applied to the next calendar week.
For the avoidance of doubt, this means for example: If a client provides cancellation notice on a Thursday, the notice period does not begin until the Monday of the following week.
Once again ALL programmes will continue beyond the minimum programmer term on an ongoing weekly basis in perpetuity, until written notice is both received and acknowledged.
For the avoidance of doubt, this means for example: If you purchase a coaching programme of 16 weeks from 1st January to 23rd April, then this programme will automatically continue on a weekly basis from 23rd April onward, if you do not provide written cancellation notice 4 weeks before 23rd April.
If you’re considering having a break from FABB then please contact us at firstname.lastname@example.org to discuss as it might be possible to find an alternative programme for you.
I fully understand that my results are entirely up to me and me alone.
Therefore, I also understand that: Exercise AND Nutrition coaching will directly affect any set goals.
I understand and accept that I should not expect noticeable results if I am less than 90% compliant with BOTH my exercise program AND my nutrition plan.
I understand that results will vary by individual and FABB cannot guarantee specific results.
I will not ridicule or mock any other member. I understand that FABB is a safe environment where every one pushes themselves both physically and mentally in different ways, and I will make it a point to foster and cultivate this environment.
If you do hurt or abuse any other member (this is down to the judgement of FABB) FABB withholds the right to terminate your membership without a refund.
Summary Of Terms & Conditions
These terms do not exist to trip you up, catch you out or rip you off. Rather, they serve to help you to commit to the coaching programme you have chosen while helping us to feel able to give you the time, help, focus, and commitment you deserve.
You have chosen to work with us because you believe we can help you to get to where you want to go and we are 100% committed to that.
We’re here to help and we don’t want anyone to waste their investment: we want you to make the absolute most of your programme and the time and money you have decided to invest in you.
If you show up when you agreed, and do what you agreed to do, you’ll get the results we agreed to get you. We think that’s a fair way to run a business and to serve our clients. If you agree, ‘shake on it' by signing below.
Privacy & Security Policy
We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
2.0 - RELEVANT LEGISLATION
This website has been designed to comply with the following legislation with regards to protecting your personal data and privacy:
● EU General Data Protection Regulation 2018 ( GDPR ) We may collect and process the following data about you:
● Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
● If you contact us, we may keep a record of that correspondence.
● We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
● Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether
this is required for our own billing purposes or otherwise and the resources that you access.
3.0 - IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
● To estimate our audience size and usage pattern.
● To store information about your preferences, and so allow us to customise our site according to your individual interests.
● To speed up your searches.
● To recognise you when you return to our site.
4.0 - WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.0 - USES MADE OF THE INFORMATION
We use information held about you in the following ways:
● To ensure that content from our site is presented in the most effective manner for you and for your computer.
● To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
● To carry out our obligations arising from any contracts entered into between you and us.
● To allow you to participate in interactive features of our service, when you choose to do so.
● To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
6.0 DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
● In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
● If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
● FABB operates in conjunction with other health and fitness professionals, of which will require access to your personal information (health report and on-boarding form) for medical, health and safety and insurance reasons.
7.0 YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8.0 ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CONSENT TO PHOTOGRAPH & RECORD PARTICIPATION
I am aware that FABB may record or photograph training sessions for later use on television segments, websites, promotional materials, social media or in any other way they see fit.
Before/After photos are NOT included in this consent.
Client authorizes FABB to use their name and likeness, voice, verbal statements, pictures and videos for any of the aforementioned purposes.
RELIANCE ON INFORMATION POSTED & DISCLAIMER
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
ACCESSING OUR SITE:
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS:
We are the owner or the licensee of all intellectual property rights in our site, Facebook Group, all other platforms and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licencors.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INFORMATION ABOUT YOU AND YOUR SITE VISITS:
VIRUS'S, HACKING AND OTHER OFFENCES:
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE:
JURISDICTION AND APPLICABLE LAW:
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.